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New Poll Ranks the Best Car Rental Companies

author: kprice 9:22 am EST May 15, 2012
By US Daily Review. Just in time for summer family travel season, Zagat, the leading provider of consumer-based ratings and reviews, releases the results of its latest U.S. Car Rental Survey covering 10 leading brands.  Hertz made a clean sweep of top ratings for Vehicles, Reliability, Service and Popularity, netting the title of Top Overall car rental company. The surveyors, predominantly men, rented cars 11.4 times on average in the past year – 6.7 times for business and 4.7 for leisure. In addition to providing ratings on Zagat's 30-point scale, the surveyors offered comments about their experiences with the various rental car brands. Following Hertz, National took the No. 2 spot edging out Avis.  National also was rated the best value among the 10 brands. The following are lists of the top five winners in each surveyed category:
Click to view table full screen
Vehicles              Reliability            Service            Overall (VRS)
1. Hertz (25) 1. Hertz (25) 1.  Hertz (23) 1.  Hertz (24)
2. National (23) 2.  National (24) 2.  National (22) 2.  National (23)
3. Avis (23) 3.  Avis (24) 3.  Enterprise (22) 3.  Avis (23)
4. Enterprise (21) 4.  Enterprise (23) 4.  Avis (21) 4.  Enterprise (22)
5. Alamo (21) 5.  Alamo (21) 5.  Alamo (19) 5.  Alamo (20)              
Popularity: Bang for the Buck:
1. Hertz 1.  National
2.  Enterprise 2.  Enterprise
3.  Avis 3.  Hertz
4.  National 4.  Avis
5.  Budget 5.  Alamo
Surveyors were asked to select the best rental car brands in a variety of additional categories. Enterprise wins for Deals and Promotions, Neighborhood Rentals, and Car Pick-Up Experience, while Hertz wins the remaining 10 of 13 categories. The results are as follows:
Click to view table full screen
Business Travel – Hertz Neighborhood Rentals – Enterprise
Leisure Travel – Hertz Deals and Promotions – Enterprise
Counter Staff – Hertz Car Pick-Up Experience –Enterprise
Self-Service Kiosk – Hertz Car Return Experience – Hertz
Loyalty Program – Hertz Shuttle Experience – Hertz
Green Options – Hertz Website – Hertz
Airport Rentals – Hertz
According to Tim Zagat, co-Chair of Zagat, "Having closely followed the car rental industry over the past 20 years, it comes as no surprise to see Hertz, National and Avis dominating. However, the degree of Hertz's victory in this year's survey is most impressive." The full ratings and reviews of the car rental brands can be found at zagat.com/carrentals. About Zagat. Known as the "burgundy bible," Zagat Survey is the world's most trusted source for consumer-generated survey information. With a worldwide network of surveyors, Zagat rates and reviews restaurants, hotels, nightlife, movies, music, golf, shopping and a range of other entertainment categories and is lauded as the "most up-to-date," "comprehensive" and "reliable" guide, published on all platforms. Zagat content is available to consumers wherever and whenever they need it: on zagat.com, Zagat for smartphones and in book form. In September of 2011, Zagat was acquired by Google Inc.

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  • omar says:
    After waiting for almost one hour to pick up the car they gave me a different model, a Crown Victoria wich consumed tons of gas
    Then they charged me twice (they didn´t realized I presented a BOUCHER already paid in my country).
    After that I had lot of problems with the electronic toll payment service. The credit card was “hooked” and charged me with lot of passes. Budget made me contact the toll authority to solve the issue even when I contracted the service to them.
    Please, don´t hire any service from Budget!!!!!!!!!!!!!!!!!
    http://www.budget.com
  • was double talked by Agent. Was asked if we wanted additional insurance coverage, said no. Agent checked yes, we did not notice (my stupidity) was charged an extra 150.00 for insurance I did not want or need. Gave us the car dirty and with only 1/2 tank of gas but expected us to return the car with a full tank. Hertz rental is a much better rental company. Recently rented from them had no trouble nice and honest customer service. My best advice “STAY AWAY FROM AVIS RIP OFF COMPANY

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