Recent news has exposed Robotic Process Automation as the IT job killer; however, IT folks need not be afraid of this tech tool as they can exploit to regain control and influence over their IT operations.
Contrary to popular theory—or at least what has currently been propagated in the news today—Robotic Process Automation is not being adopted by organizations in order to replace their IT staff, nor is the automation tool actually taking over IT jobs once implemented. In fact, quite the opposite is true when IT uses Robotic Process Automation for the technology tool that it is. Robotic Process Automation empowers IT staff to be a force of efficiency, integration, and restructuration of workflows in their organization.
Integrate your IT Infrastructure.
The most common complaint from IT folks is that they have to manage and maintain a network of disparate applications and data systems, but also support those departments and staff who utilize those systems. IT get pulled in multiple directions when trying to link various disassociated data along with trying to communicate with different departments and even third-party vendors, ultimately creating a complex, chaotic environment. If fact, the 2015 State of End User Computing Information Week report indicated that one complexity IT staff face is the variety of user interfaces that must be supported by apps of all sources, and exist with evenly applied authentication and access control. When budgets are tight, businesses cannot afford to upgrade to virtual desktop infrastructures, plus, even when doing so, this does not solve the multiple programs that must be integrated in order for transactions to be performed, accounts to be updated, and audit trails to be created. Robotic Process Automation is the only solution that enables IT to control, manage, and deploy data processes that integrate with various applications, all from one machine. Furthermore, IT can designate which users have access to running data processes, thus maintaining their control over their infrastructure. Lastly, with automation technology tools, IT are able to complete large batch data projects eliminating the need to hire additional staff, outsource, or have a third party vendor create a specific program, which can be pricy and untimely. Leveraging automation technology, IT workers reclaim control over their IT network and operations and reaffirm their role in the organization.
Do-it-yourself Data Analytics.
The world of analytics, business intelligence, and information management is in flux, and as industries compete to be the top players, C-level executives desire this impactful information that shapes their executive decisions. However, CFOs challenged with reducing expenses and a limited budget, more often than not, analytic software is the cost that is eliminated when it does not provide operational support. Plus, even if existing customer relationship or account applications are able to report the type of predictive analytics that decision-makers desire, the information is often inaccessible by inexperienced users. The InformationWeek 2015 Analytics & BI Survey of business technology decision-makers reported the top barriers to data analytics and business intelligence success were data quality problems and less technically savvy employees unable to access complex software. When using Robotic Process Automation to process transactions and for data maintenance, data integrity is preserved by eliminating human errors and imprecisions because the computer will run as instructed, every time. For example, Foxtrot, EnableSoft’s automation tool has a built-in intelligence and can overcome errors it encounters or alert IT staff who can, thus no data will be put at risk. That being said, the main benefit of Robotic Process Automation is its ease of use. Despite being tech-savvy and experienced in programing, IT need not be familiar with coding procedures in order to generate a variety of historical and analytical reports translating the purchasing, market, and productivity trends that C-level executives’ desire. Ultimately, Robotic Process Automation bestows IT the nickname of “data analyzer” and empowers them to be a disruptive force in the company. Robotic Process Automation enables IT employees to provide their C-level executives and decision-makers those numbers that drive profitability and growth and that assist them in making business-changing decisions.
Maintain Regulations, Compliance, and Generate Audit Trails.
A business’s worst nightmare, but one that nevertheless must be endured, is maintaining government regulations and compliance, whether it be strict adherence to specific documents updated regularly, usage of certain rates and exchanges for transactions, and even upholding standards set forth by the government’s monitoring of markets and trends. These numbers and trends change periodically and when it is each department’s job to monitor and perform their own regulatory and compliance changes, it becomes uncertain—and almost inconceivable—that staff are capable of checking specific websites and updating documents or SOP as required, let alone on a daily basis to ensure transactions are processed correctly and fit for the government’s keen eye. With Robotic Process Automation, no longer do CEOs and COOs, nor the entire organization have concerns over maintaining government regulations and compliance. Regulatory authority can be performed in-house and all by IT, making them indispensable within their institution. Even the government pays a hefty salary, upwards of $100K, for a control automation analyst for risk and compliance. Because the automation robots are so easy to configure, IT staff are able to set up multiple scripts for each department to perform web scraping and tracking of various websites, such as the U.S. Securities and Exchange Commission (SEC), the Financial Industry Regulatory Authority (FINRA), and the Federal Reserve System (“Fed”). If any changes in regulations or compliance are discovered, IT can even have the correct staff automatically alerted of the changes to ensure the corrections are made. Plus, Robotic Process Automation automatically records every transaction and action performed, generating a full audit trail, making auditing time a cinch for the business when the time comes. IT becomes the powerhouse for effectual and required changes in the entire organization’s workflow and for ensuring business operations are tracked precisely.
Using technical acumen and knowledge of data systems, platforms, and internal departments’ needs, IT individuals can effectively use Robotic Process Automation technology as a force in their organization, making their role essential, rather than optional. Not only can IT, finally, integrate a disorganized database into an omnipresent environment, but they can further regulate which users have rights to perform delicate processes, as well as provide their C-level executives that strategic outlook they desire. In the dynamic, data-driven world of IT, no instrument can ever replace the intelligence and surveillance that IT utilize in their roles; however, with the proper use, automation technology becomes IT’s means of salience in their organization, necessitating their human capital.
Jessica Lynn Campbell is Marketing Coordinator for EnableSoft, the company that creates Robotic Process Automation technologies. She has a Master’s in English-Technical Communication and a Bachelor’s in Psychology. Jessica is an expert and experienced technical communicator, author, and multi-media manager having been published on multiple media platforms including print and online. She is skilled in APA, MLA, Chicago, and Bluebook citation styles. EnableSoft creates and develops the leading Robotic Process Automation technology, Foxtrot. Having more than 20 years of experience advancing and innovating Foxtrot, over 500 organizations have adopted EnableSoft’s Robotic Process Automation technology in order to increase their efficiency, productivity, profitability, and human-capital. Jessica can be reached at firstname.lastname@example.org.