ROBOTIC PROCESS AUTOMATION: THE NEW WAVE OF “INSOURCING” LABOR

By  USDR

As more and more businesses implement Robotic Process Automation technology into their organizational workflow and IT infrastructure, outsourcing is a thing of the past and insourcing creates more jobs in the  U.S.

As more and more organizations and businesses adopt Robotic Process Automation (RPA) technology as a solution to large projects and labor-intensive emergencies, or as a resource to perform multiple data- and business-related tasks, U.S. companies are no longer outsourcing overseas—jobs remain in the U.S. and are increasing as companies become more efficient, more productive, and more profitable. RPA is bringing jobs back to the  U.S.A.!

Robotic Process Automation has become the efficient, profitable, cost-saving, and effective alternative to outsourcing, creating more jobs in the U.S., but also employing immigrants and effectively assimilating the U.S. into a mosaic of diverse talents, abilities, and  technologies.

Organizations gain a host of benefits once implementing RPA into their organization ranging from increasing performance ability, ease of use by non-technical staff, cost-effectiveness, and “creating” time for other business goals to be completed. While all of these benefits point to the common and highly publicized notion that automation technologies are taking over jobs, this is proving to be false and gives RPA a bad rep. In actuality and practicality, the ability for businesses to profit and grow by automating many or most of their operational processes creates the need for more staff to perform in customer service roles, technical management roles, and creative development  roles.

IT vendors from every avenue are creating their own RPA platform; however, one stands out amongst its competitors as being more robust with a higher market-value. Foxtrot, created by EnableSoft, offers more bang for the buck to those businesses in need of a scalable, durable, and functionally rich engine that is easy to deploy across all applications, staff, and operational processes. As a minimum, most RPA solutions can perform some data-related processes that are highly structured, rules-based, and, at most, API-centered. However, Foxtrot’s intelligent logistical algorithms enable advanced targeting that integrates disparate, uncommunicative applications. Moreover, Foxtrot’s versatility and ease of use make it a permanent resident in over 500 organizations and institutions around the  nation.

While computer technologies may assume the tasks of what some human employees previously performed, such as bookkeeping, clerical work, and other repetitive production jobs in manufacturing, the use of these technologies also creates new jobs that require a specific knowledge or skill set, organically applicable to humans and humans alone. For example, humans will still need to be available to perform ad hoc changes to the technologies and processes they have built due to external changes in the economy and consumer buying-power or internally based on the organization’s goals and  initiatives.

In fact, jobs are on the rise in almost all areas of the workforce according to the U.S. Bureau of Labor Statistics. As more jobs are replaced, changed, and added as a result of technologies and humans becoming equally required to meet the needs of businesses’ increased productivity and performance, the boost in the job market may well surpass the 2024 boom  expected.

More critically, the many new jobs created that require a specific education or specialized talent may be found not only in U.S. citizens, but also in the mélange of the U.S. labor pool that is populated with a number of immigrants holding H1B  visas.

Workers overseas desire the availability of opportunities in the U.S. and have the technical expertise and specialized knowledge that U.S. companies are looking for to manage and control their technological landscape and even support customer service. Customers want to speak to people that are experts on the product or service. Bringing work that was formerly outsourced in-house provides business leaders the ability to train their new staff on their product, service, and brand. Businesses would rather build bridges than walls for those that want to work in the U.S., especially if it results in a diverse corporate culture and a prosperous  company.

As RPA repositions jobs in the U.S., immigrants with the knowledge and expertise to take on challenging new roles and improve businesses can be effectively assimilated into the U.S. corporate culture; thus paying taxes and impacting the economy for the better. The Raising the Floor for American Workers: The Economic Benefits of Comprehensive Immigration Reform report by, UCLA’s Dr. Raúl Hinojosa-Ojeda, indicates that a $4.5-$5.4 billion increase in tax revenues would occur in merely three years as a result of newly legalized workers. Not to mention the 750,000-900,000 new jobs that would be created as a result of the increased consumer spending from those wage-earners. The large economic benefit from insourcing jobs with technology and U.S. workers is  undeniable.

It appears not only does automation improve businesses by facilitating growth and expansion, but it also improves the economy by employing both U.S. and immigrant tax-paying residents. The INC 5000 State of Small Business survey reported 45 percent of the fastest-growing private company respondents cite that raising the number of visas for top talent is of top priority. Small business owners, entrepreneurs, and high-asset, large companies want and need a mixed array of talent performing in their businesses, that which is gained through technologies and the diverse workforce. Of the INC 5000 flourishing business respondents, the majority anticipate investing in head count, new products and services, capital improvements, and new domestic markets in the near  future.

Top outsourcing contractors are even turning to RPA as an alternative to off-shoring labor as it is a business process solution that is marketable to any company, in any industry, and is scalable for large projects, data emergencies, and other business challenges. Given the rich functionality of RPA, the ability to work with disparate applications and data systems, and the high adoption rate by non-technical staff, Business Process Outsourcing (BPO) providers find RPA technology their premier recommendation to clients, eliminating the need for their off-shore labor resources. The Horses for Sources study reported that BPO industry leaders identified automation technologies as critical in their move to offering more value for the cost. Leveraging the performance monitoring, visibility of operations, and analytical insights afforded by RPA technology, 47 percent of the BPO stakeholders surveyed indicate that automation tools are a critical component to their client engagement and opportunities. What’s more, outsourced contract work is generally performed within a certain timeframe, whereas BPOs can present RPA as a long-term, long-contract solution, fostering enduring B2B relationships with clients. While still called “outsourcing,” RPA technology has become the new “insourcing” service for BPO stakeholders and buyers  alike.

The creation of advanced automation tools has had a transformational impact on the workforce, the economy, and even U.S. global relations. The successful implementation of Robotic Process Automation in organizations and companies around the U.S. has spurred the creation of new and more jobs, the need for diverse and specialized labor, and has fueled simultaneous economic and technological advantages. The state of the U.S. can only be expected to progress with new innovations in automation and the maturing  workforce.

EnableSoft

Richard Milam is the Founder and CEO of EnableSoft. Milam is an expert in productivity and Robotic Software Automation (RPA) technology. EnableSoft is the leading provider of Robotic Process Automation software and serves over 500 corporate clients worldwide with the RPA solution, Foxtrot. Foxtrot’s advanced functionality differs from other RPA solutions in that due to advanced targeting algorithms, it does not resort to fragile positional targeting to enable it to interface easily with disparate, diverse applications and systems. With over 20 years of continuous technological and functional advancements, Foxtrot has become a permanent resident in organizational workflows and IT infrastructures around the world.

All opinions expressed on USDR are those of the author and not necessarily those of US Daily Review.