Retail-Integrated eCommerce Improves Sales

By Jeremy Morris, Associate Editor, US Daily Review.

Over 200 branded manufacturers and 1,300 retailers answered surveys to determine the effectiveness of retail-integrated eCommerce, and the results are clear: 73% of the brands surveyed stated that retail-integrated eCommerce increased their overall sales – both online and in-stores.

A retail-integrated eCommerce model allows branded manufacturers to sell directly to consumers on their website and then pass those orders to their authorized, local retailers for delivery to the customer. According to the survey results, the model strengthens retailer relationships, boosts retailer stocking and increases sales. Over 50% of surveyed branded manufacturers said their online sales increased since launching retail-integrated eCommerce, with 10% noting their online sales more than doubled.

But the model does not just benefit brands. Over 65% of retailers responding to the survey noted that retail-integrated eCommerce increased store profit or improved customer acquisition, with 23% claiming that it increased both. Additionally 59% of retailers noted that they increased stocking of brands that send them sales through retail-integrated eCommerce. But most notably, 70% of retailers in this year’s survey said they would reduce or stop buying from brands that sell direct to consumers online. This is a significant increase from a similar survey in 2009, where only 51% claimed they would reduce or stop buying.

“Shopatron’s retail-integrated solution was created to empower branded manufacturers to sell online and use those sales to drive more in-store sales and improve relationships with their retail partners,” says Shopatron Founder and CEO, Ed Stevens. “The survey clearly shows that brands and retailers are not only happy with the model, but that retailers are starting to demand this kind of partnership from the brands they stock in their stores.”

The complete findings from the survey can be found in Shopatron’s 2012 retailer eCommerce Study and in the retail-integrated eCommerce infographic.

All opinions expressed on USDR are those of the author and not necessarily those of US Daily Review.

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