One of the best ways to build your business is to increase employee productivity. But problems arise with employee productivity when your business is constantly interrupted by IT issues.
At least 22 minutes a day are wasted by an average worker dealing with IT-related issues, and it’s statistics like this that should enlighten you as to why you need to look closely at how your business deals with interruptions to IT.
That time spent dealing with issues adds up. This problem, plus the other issues caused by IT-caused delays and downtime, prove the importance of preventing IT problems instead of just reacting to them.
What Are Break/Fix IT Services?
Break/fix IT solutions are services that, simply put, don’t deal with your IT until it’s broken. They won’t foresee hackers trying to get into your firewalls, and you won’t notice things going wrong until it’s too late to stop them from happening.
With a break/fix model, your IT provider only interacts with your business when the problems are already there. A professional IT technician comes to your business to analyze and assess the issue, then provide an on-site fix.
You are charged for these services as and when they happen, and there’s no negotiating the price or knowing beforehand how much it will cost. It’s an “as you need it” service, which means that there is no continuous or preemptive support for your network issues. Most break/fix technicians and businesses charge by the hour, and it can be an expensive way to go for your IT solutions.
Why Are Break/Fix Services on the Decline?
Break/fix services worked in decades past, but they’re no longer enough. As we live in an increasingly digital world, the need for round-the-clock IT security has become more urgent. With the world of business relying invariably on technology, downtime and delays are a much bigger issue now (both their frequency is greater and their effects are more damaging) than they were 20 or even just 10 years ago.
A break/fix service is a reactive one, and more companies realize that they need proactive solutions, such as 24/7 system monitoring, rather than not knowing what’s going on with their technology. When you hire a break/fix company for your IT issues, you are risking your security in hopes that problems simply won’t occur. But statistics show that cyber threats are increasing, not decreasing, and threats to your cybersecurity and IT are here to stay.
How to Know if My Company Needs to Abandon Break/Fix Services
If you are currently using a break/fix service, then it’s time to evaluate whether it’s working for you. Five clear signs that you are ready to abandon these kinds of services include:
- Budget. You need to work to a budget when it comes to your IT, and with break/fix services, you cannot confidently budget for your IT costs. You don’t know when a problem may occur or the scale of that problem, which means you cannot plan your budget ahead of time. There is less predictability and more expense with a break/fix service.
- You’re Experiencing Consistent Issues. If you’re experiencing network slowdowns, persistent issues that last even after an IT professional has checked them out, or other problems that slow down productivity, you need more proactive IT support that can end your fight with your technology and instead turn it into a tool.
- You’re Ready to Grow Your Business. A Managed Service Provider (MSP) that provides monthly IT support and implements proactive strategies will have the skill to plan out your IT strategy. Especially if you’re going through a big change, like scaling your business or taking work remote, you need help from someone who knows the business aspect of things just as well as the technological side.
- You Need Proactive Services. A break/fix technician is not motivated to provide a lasting solution for your system, given that their break/fix service only works based on the continued deterioration of your technology. You need a service that will anticipate disaster with your IT services and step in before things go wrong, not after the fact.
- You Don’t Want To Risk It. If you are done risking your business’s security, then it’s time to move away from break/fix solutions. You need to make sure that the issues are few and far between!
I’m Switching from Break/Fix. Now What?
Well done—you’ve made the right choice. But what should you do now that you’re stepping away from break/fix services? Well, the next step is to work out which IT solution would be the right one for you.
Most companies will choose either to outsource their IT to an MSP, hire internal IT staff, or use a combination of these two options.
For those whose budgets or businesses aren’t ready for an entire internal IT department, then managed IT services are a great option for your business! MSPs are outsourced third-party service providers that take on the responsibility of your business’s entire IT system.
They don’t assist only when something goes wrong; there is an ongoing relationship built to support your business. Most managed IT service providers work remotely to ensure your security and software’s health around the clock.
You have a contract in place with a managed service provider, and often they will provide you with the following services:
- 24/7 system security and monitoring
- Updates and patches where needed
- Live helpdesk support
- System maintenance
If you are looking ahead in your business and want to ensure that your IT meets your business needs, then the best thing you can do is swap from a break/fix solution to a managed IT service support model. If your business is looking for a boost toward success, getting your technology the support it needs to support you should be your first step.